More than 320 million people use Microsoft Teams worldwide, and many South African businesses – from agile startups to established enterprises – rely on it as a core business communication platform. To help organisations fully unlock the power of Teams with reliable, high-quality voice services, ECN is proud to launch ECN Teams Voice Direct.

This innovative new product bridges the gap between Microsoft Teams and your existing phone infrastructure, creating a seamless, secure, and flexible communications experience.

What is ECN Teams Voice Direct?

ECN Teams Voice Direct is a next-generation voice solution that integrates ECN Voice Services directly with Microsoft Teams, using a secure and fully-integrated Session Border Controller (SBC). The SBC manages and secures real-time communications (such as VoIP calls), ensuring a high-performance telephony experience.

In simple terms, it allows your business to make and receive calls through Microsoft Teams, powered by ECN’s robust voice network – all within a single, unified platform.

What Does the Microsoft Phone System Offer?

Microsoft Teams Phone provides a range of PBX capabilities as part of the Microsoft 365 ecosystem, including:

  • Call forwarding and Do Not Disturb functionality
  • Call delegation (call or answer on someone else’s behalf)
  • Voicemail with email transcription
  • Call queues and auto attendants
  • Direct inward dialling and call transfers
  • Device switching and distinctive ringing
  • The ability to escalate calls by adding participants

How Does ECN Teams Voice Direct Work?

ECN Teams Voice Direct connects your business to the Microsoft Phone System with:

  • Flexible Connectivity: Connect your local telephony environment to Teams, including external and private business calls.
  • Local Number Portability: Maintain your existing business numbers while using ECN’s Voice Services infrastructure.

Key Benefits of ECN Teams Voice Direct

  • Unified Voice Connectivity: One provider for voice and Teams, fully integrated.
  • Business Continuity: Ensures call reliability, uptime, and disaster recovery.
  • Cost-Efficiency: Save on infrastructure and call charges by using ECN’s competitive voice solutions.
  • Scalability & Flexibility: Grow and adapt your Teams-based telephony system as your business evolves.
  • Secure, Compliant, and Managed: Leverage ECN’s secure SBC and managed voice network to ensure regulatory compliance and protection of communications.

Who Can Benefit from ECN Teams Voice Direct?

This product is designed for any organisation using Microsoft Teams as a core communication platform, especially:

  • Remote and hybrid teams that need consistent voice quality and seamless communication.
  • Contact centres looking for an integrated Teams and voice experience.
  • SMEs and corporates aiming to modernise their PBX and reduce complexity.
  • Professional services (law firms, financial advisors, consultants) that rely heavily on voice for client communication.
  • Education and healthcare providers require reliable, compliant voice solutions.

If your business relies on Microsoft Teams and needs robust, cost-effective voice integration, ECN Teams Voice Direct is built for you.

What Do You Need to Get Started?

If you already have a valid Microsoft 365 or Office 365 subscription and are ready to connect to the Microsoft Phone System, our team is ready to help you make the transition seamless.

Contact ECN today to learn how ECN Teams Voice Direct can simplify your business communications and elevate your Teams experience.