Communication within law firms requires the utmost level of privacy as high-stakes, confidential client information is shared with any potential leaks having disastrous consequences for both public relations and the law. Cloud PBX systems, which are business phone systems run through the cloud, are becoming the preferred communications system for law firms.

Here’s a look at the great ways law firms can benefit from cloud-based PBX systems for internal and external communication.

1.      Cloud PBX upholds client confidentiality

PBX is a private business exchange which means that privacy is entrenched in the system. With client confidentiality a professional obligation in law, not to mention a crucial way to build business trust, it’s imperative that all business communications are inaccessible to outsiders. The cloud PBX system has a call encryption feature that safeguards professionals while on any call, with data security ensuring no breaches inside your office, as well as from remote locations.

2.      Cloud PBX feature for better client service

The latest cloud PBX systems include a range of advanced features that streamline the legal processes and improve the client experience. The use of the call forwarding feature, for example, is beneficial in ensuring that clients, court personnel, or other relevant stakeholders are connected to the attorney responsible for the case, whether they’re working remotely or not. The voicemail-to-email feature is a timesaving mechanism that also ensures a law firm responds to queries promptly, and that nothing is missed. The analytics feature will provide insights into peak call volumes and durations, enabling firms to optimise staff and client interaction. And, because everything in legal proceedings must be documented, the call recording feature on a PBX system is incredibly helpful during consultations, with recordings revisited by clients for clarity, to resolve disputes, for compliance or even training.

3.      Cloud PBX facilitates flexibility

In the legal profession, maintaining contact with people on the move is vital, particularly in urgent cases where extensive documentation is required at a moment’s notice. The cloud PBX is a flexible system that supports remote working models, with call records, voicemail, and other relevant data easily accessible from wherever. These can be crucial for case audits and reviews, making the process a lot more efficient.

4.      Cloud PBX allows for integration

All law firms currently operate with their own cloud-based systems and software, which makes installing any new system quite daunting. Fortunately, cloud PBX easily integrates with many existing case management software, document management systems, and CRM (customer relationship management) platforms. By integrating cloud PBX, law firms can ensure an uninterrupted workflow that logs and tracks all client communication effectively.

5.      Cloud PBX for disaster recovery

Power outages, whether unplanned or not, can be disastrous for law firms if highly confidential data suddenly goes missing. Likewise, natural disasters, which are happening more and more frequently as a result of climate change, put all law firms at risk if they’re not adequately prepared. The cloud PBX has a robust infrastructure with built-in redundancy and disaster recovery capabilities, so that even when disaster strikes, everything is saved and secured.

6.      Cloud PBX to save costs

The traditional PBX phone systems include significant hardware which is a big capital outlay and ongoing maintenance and repair costs. With a cloud PBX, you’re working off a prescribed monthly cost with maintenance and software upgrades handled offsite. This can result in significant long-term cost savings for law firms which translates to savings for clients or the freedom to take on pro bono cases.

If your law firm is considering a business communications system upgrade, then ECN is a leading service provider based in South Africa. They offer a number of value-add services, including cloud PBX systems, for quick installation and ongoing support, ensuring your law firm continues to provide top-level client service.